Casino Host Job Duties

Performs duties, as assigned by the Director of Marketing and Executive Casino Host at the Blue Water Resort & Casino.Assist I n the development of guest invitation lists for special events.

1. Job Description The VIP Casino Host is responsible for identifying, developing, and retaining slot and table players through personal interactions and telemarketing with a strong emphasis on customer development and growth of existing business.
2. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships.
3. PARAGON CASINO RESORT Job Description EXECUTIVE CASINO HOST Department: Marketing Reports to: Vice President of Marketing Job Code: ECH01 License: Gaming Position Code: ECH001 Costing: 800 8200 8211 Pay Grade: E10 Date: 12/8/20 EEO-1 Code: 1.2 SUMMARY.
4. The job of an executive casino host is to supervise and coordinate the service workers in the casino gaming area. This includes servers, bartenders, and other gaming professionals.

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Casino Hosts provides excellent service to players to get them to be loyal customers.

Casino Host Job Description Example

What Does a Casino Host Do?

The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino.

His/her job description entails answering queries posed by casino player and resolving their complaints.

His/her role is to please the players and ensure compliance to casino rules, regulations, procedures and policies.

The players will of course have a number of in-house requests while playing and the casino host is expected to fulfill these requests, provided such requests are reasonable.

Most casinos usually empower the host to issue what is called complimentary services to any player; these include complimentary show tickets, beverages, meals, and also accommodation, provided the casino also has a hotel.

A casino host is expected to develop working relationship and good rapport with gamblers, irrespective of their particular level of gambling.

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He/she is responsible for keeping first-timers under watch and serving them satisfactorily to ensure they come again; multimillion-dollar gamblers are also expected to be taken care of by the casino host.

The casino host work description also includes making reports of his/her activities and experiences on the casino floor to the marketing manager.

He/she is also treated as a member of the casino’s management, since his/her experience on the casino floor can help the firm in formulating procedures that will further promote its business interest.

He/she is almost always the first person the player will meet when they enter the casino and he/she must be able to nurture the businesses relationship of the casino with the players. This way, he/she will help enhance clients’ loyalty, which will help to maximize profit.

In the event that the casino is organizing any special event for the future, the host is expected to send invitations to the players on behalf of the casino.

He/she is expected to respond to all inquiries made by players regarding service provision issues.

He/she is expected to be knowledgably about the casino’s activities to enable him/her solve customer issues.

Other duties and responsibilities of the casino host include managing database of clients, and providing periodic reports to the marketing manager of the casino, as hinted earlier.

Issues beyond his/her ability are equally expected to be reported to the marketing manager.

The host is expected to be a highly courteous person, as well as having a sales-orientation. Needless to say, the casino host should possess excellent interpersonal skills and he/she should be a perfect communicator.

Teamwork skill is also a must to succeed as a casino host. Considering the prevailing circumstances at the workplace, he/she is expected to be a computer literate person.

Casino Host Job Description Example

The casino host plays important role in the running of a casino, as he/she performs various duties, tasks, and responsibilities for the success of the casino.

Here is a job description example that presents the major role of a host in a casino environment:

• Market the services of the casino to existing and prospective players
• Intimate the players on new games and programs, and events of the casino
• Cater for the needs of the players while they are within the casino
• Send emails or place calls to players to promote the image and services of the casino
• Oversee the promotion and progress of the loyalty programs organized by the casino
• Determine the level of comps to be given to any particular player
• Oversee service delivery to the players
• Ensure players are satisfied with the services provided by the casino
• Listen to complaints and concerns of clients and get them resolved without delay
• Book reservations for the casino’s valued customers
• Coordinate all special events organized by the casino towards attracting new clients
• Draft and distribute periodic or daily report to the casino’s management.

Casino Host Resume Preparation

When preparing a resume for the job of casino host, you need to concentrate on presenting the kind of information employers are looking to see.

One of such information is your work experience, which you can present in your resume by adopting the sample job description shown above, with some modifications wherever necessary.

What Type Of Casino Jobs Are There Today

The functions of the casino host stated in the above work description are appropriate in making the job experience section of a resume for the position.

Requirements – Skills, Knowledge, Abilities – for Casino Host Role

To increase your chances of getting a job as a casino host, you will need to have the following abilities, skills, and knowledge, which form a major requirement by employers for the job that applicants must meet:

• Education: It depends on the particular casino. While some insist on Bachelor’s degree, some others do accept Associate degree. However, there are some that accept high school diploma
• Previous experience in casino environment is added advantage
• Possess outstanding skills in communication, both oral and written
• Possess a likeable and professional demeanor
• Ability to work fast and meet deadlines
• Ability to manage players and their needs
• Possess computer literacy and ability to handle some important Microsoft Office packages
• Ability to multitask and get several assignments completed within a short time
• Possess jovial and positive outlook, which invariably rub off positively on clients.

Casino Host Skills for Resume

Having a strong and compelling resume is important when searching for a casino host job as you will certainly have other applicants to contend with for the position.

The strength of your resume can determine if it’s going to be read or not, and if the hiring manager will give you an interview appointment or not.

Another section to pay attention to in making a strong resume is the skills section, which shows the employer the skills you have acquired to be able to perform excellently on the job.

To make the skills section for the casino host resume, you can easily apply the required qualities for the role stated above.

How did you find our casino host job description? We will like to hear from you. You can also share your job description and experience if you are presently working or have worked in the past as a casino host. Many thanks!

You may need to pass a job test to be hired for a position, improve your chances of making high scores today!

Job Assessment Tests: How to Top Your Competition

As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.

The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.

Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests.

What Type Of Casino Jobs Are There Now

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What Type Of Casino Jobs Are There Right Now

57625 | Gaming Industry Experience Required

Casino Host

Bally's Atlantic City

Atlantic City, New Jersey 08401
United States

Jan 13, 2021

Feb 13, 2021

Full Time

Marketing

The Casino Host develops players for repeat visits.

Principal Duties and Responsibilities

• Enhances the growth of gaming revenues through increased visitation and play consolidation of players.
• Creates loyalty among valued customers by building lasting relationships and effectively utilizing marketing techniques.
• Creates a fun-filled, welcoming experience for guests
• Maintains close ties with guests through personal contact by phone and in person.
• Greets charter arrivals at Atlantic City airport
• Greets guests upon check-in/ check-out, in the casino and participates in special events.
• Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations.
• Uses sound judgment and makes good decisions in accordance with established comp guidelines.
• Handles difficult guests and situations in a calm, professional and prudent manner.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.

Supervisory Responsibility
None

Casino Host Job Duties Examples

GAMING INDUSTRY EXPERIENCE IS REQUIRED

Preferred Education and Experience

• College degree in Marketing, Hotel or Business preferred but not required.
• Must have a minimum of 2 years Casino Host, National Casino Marketing, or VIP Services experience in a major gaming operation, preferably in Atlantic City.

Qualifications

• Must have a proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be willing to work any shift when necessary.
• Must be able to speak, read, write, and understand English. Bilingual a plus.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed, professional appearance.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Work Environment

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes

Physical Demands

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Casino Vip Host Job Description

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Casino Host Job Duties Responsibilities